Frequently Asked Questions
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Q: How long will it take for my order to be processed and shipped?
A: Typically, products are processed within 4-8 days from the date of order placement. Once your order is shipped, you will receive a tracking number to monitor its status. Please note that this processing time does not include shipping time.
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Q: What happens if there are delays in the delivery of my order?
A: While we strive to ensure timely delivery, we are not responsible for delays resulting from unexpected issues with courier companies or if you are unavailable during delivery. However, if you have concerns about the shipping process, feel free to contact us for assistance.
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Q: Will I have to pay any additional charges for international orders?
A: Yes, for international orders, please be aware that any customs duties or charges applicable to the ordered items will be invoiced separately by the courier company upon delivery. Additionally, if your shipping address is categorized as a remote area by the carrier, an extra Remote Area Surcharge (RAS) may apply. You will be notified of any such surcharge before shipping, and failure to settle it within 2 days of notification may result in the cancellation of your order.
Q: What should I do if I receive a damaged or defective item?
A: We meticulously inspect each handloom product for quality before shipment. However, in the rare event that you receive a damaged or defective item, please notify us via email or Whatsapp within 1 day of receiving the product. The decision to accept returns is at the discretion of the Pichakam team. If approved, you should dispatch the product to our address in its original condition within three days from the date of delivery. Please note that any repetitive exchange requests will not be accepted.
Q: Can I cancel, exchange, or return a product if I change my mind or dislike it?
A: Unfortunately, in rare instances, we cannot accommodate cancellations, exchanges, or returns if the customer dislikes the product or changes their mind after placing an order. Additionally, each saree is meticulously photographed under neutral lighting to ensure accuracy, but colors may appear differently on various devices and screen resolutions. Thus, requests for returns/exchanges due to color alteration won’t be entertained/accepted.
Q: What defects are considered eligible for returns or exchanges?
A: Defects eligible for returns or exchanges include visible tears or rips in the saree, incomplete sets with missing components such as a blouse piece, and discrepancies in design or motifs unlike those shown on the website. Please note that these policies are non-negotiable to maintain the quality and integrity of our products.
​ If you still have any doubts, please get in touch directly.